1. Identity of the service provider
Booking and hospitality services are provided by: IDEALDOMUS SRL with registered office in Via Francesco de Sanctis 15, Rome, 00192 VAT no. 17552511002 Email: [email protected] PEC: [email protected] (hereinafter, the “Company”).
2. Object of the service
The Company provides management, organization, and hospitality services related to properties intended for tourist rentals or short-term stays, for which it directly handles operations on behalf of the respective owners. The Company does not operate as a digital intermediation platform, nor as a marketplace between sellers and users, but as an entity in charge of the management and provision of hospitality services.
3. Booking methods
Bookings can be made through the Company's website and its relative online booking system. A booking is considered confirmed only upon receipt by the customer of a confirmation communication via email containing the summary of the stay, the applicable conditions, and the essential information regarding the accommodation.
4. Prices and economic conditions
The prices indicated on the website are expressed in Euros and are intended to include what is expressly indicated in the offer description. Any additional costs (such as, by way of example, final cleaning fees, extra services, tourist taxes) are indicated separately before the booking confirmation. The tourist tax, where applicable, is due according to the provisions of the competent Municipality.
5. Payment, collection, and invoicing methods
5.1
The payment of the total amount due for the stay is made by the Guest according to the methods indicated during the booking phase (for example, credit card, bank transfer, or other electronic instruments).
5.2
The Company collects the amounts paid by the Guest in its capacity as an agent (mandatario) of the Property Owner. The sums collected consist of the following items:
a) Rental fee, due to the Property Owner, outside the scope of VAT pursuant to current legislation;
b) Fee for management and organization services provided by the Company as an agent, subject to VAT according to the applicable rate;
c) Final cleaning fees, where applicable, subject to VAT;
d) Commissions applied by online booking platforms (OTA) or other third-party service providers, subject to VAT, where applicable.
The Company issues a regular invoice to the Guest for the items under its jurisdiction and provides for the transfer to the Owner of the portion of the rental fee due to them.
6. Cancellation and modification policy
The cancellation and modification conditions of the booking are indicated during the booking phase and summarized in the confirmation communication sent to the customer. In case of cancellation beyond the established terms, the indicated penalties may be applied.
7. Right of withdrawal
Pursuant to art. 59, paragraph 1, lett. n) of Legislative Decree 206/2005 (Consumer Code), the right of withdrawal is excluded for contracts relating to the provision of accommodation services for tourist purposes, if the contract provides for a specific date or period of execution.
8. Customer obligations
The customer agrees to:
- use the property with diligence and in compliance with the rules communicated by the Company and/or reported in the description of the accommodation;
- respect the maximum number of guests allowed as indicated during the booking phase;
- ensure that the persons present in the property are exclusively those for whom documents have been submitted for the purposes of legal requirements;
- ensure the presence of at least one adult guest for the entire duration of the stay;
- observe the rules of behavior and good neighborliness, avoiding disturbing noises or behavior contrary to decorum;
- not introduce animals into the property without the prior written consent of the Company;
- not organize parties, events, or meetings without the prior written consent of the Company;
- not smoke inside the property, except where expressly permitted;
- not take photographs or videos for commercial purposes or public dissemination without the prior written consent of the Company;
- not make duplicates of the property keys;
- safeguard the keys of the property with care and, in case of loss, reimburse all costs necessary to restore security conditions, including, by way of example, the replacement of locks or access devices;
- be liable for any damage caused to the property, furnishings, or equipment, as well as for the theft or removal of goods belonging to the property (such as, by way of example, furniture, lamps, paintings, accessories);
- leave the property in decent condition; should the accommodation be returned in particularly dirty or non-compliant conditions, documented by the Company, the payment of an extra cost for extraordinary cleaning may be requested, which will be regularly invoiced.
9. Check-in, check-out, and stay
The methods and times for check-in and check-out are indicated in the booking confirmation or communicated separately before arrival. The customer is required to provide the data necessary for public safety requirements, according to current legislation.
10. Liability
The Company is not responsible for:
- service failures due to force majeure;
- interruptions of services not directly controllable (utilities, connections, etc.);
- loss or theft of personal belongings of the Guest, except in cases of willful misconduct or gross negligence.
11. Processing of personal data
The customer's personal data are processed in compliance with Regulation (EU) 2016/679 (GDPR), according to what is indicated in the Privacy Policy available on the Company's website.
12. Applicable law and jurisdiction
These General Conditions are governed by Italian law. For any dispute relating to the interpretation or execution of the same, the Court of Rome shall have exclusive jurisdiction, except as provided by consumer protection legislation.
13. Changes to the conditions
The Company reserves the right to modify these General Conditions at any time. The applicable conditions are those in force at the time of booking.
