1. Identity of the service provider
Booking and hospitality services are provided by: IDEALDOMUS SRL with registered office in Via Francesco de Sanctis 15, Rome, 00192 VAT no. 17552511002 Email: [email protected] PEC: [email protected] (hereinafter, the “Company”).

2. Object of the service
The Company provides management, organization, and hospitality services related to properties intended for tourist rentals or short-term stays, for which it directly handles operations on behalf of the respective owners. The Company does not operate as a digital intermediation platform, nor as a marketplace between sellers and users, but as an entity in charge of the management and provision of hospitality services.

3. Booking methods
Bookings can be made through the Company's website and its relative online booking system. A booking is considered confirmed only upon receipt by the customer of a confirmation communication via email containing the summary of the stay, the applicable conditions, and the essential information regarding the accommodation.

4. Prices and economic conditions
The prices indicated on the website are expressed in Euros and are intended to include what is expressly indicated in the offer description. Any additional costs (such as, by way of example, final cleaning fees, extra services, tourist taxes) are indicated separately before the booking confirmation. The tourist tax, where applicable, is due according to the provisions of the competent Municipality.

5. Payment, collection, and invoicing methods
5.1
The payment of the total amount due for the stay is made by the Guest according to the methods indicated during the booking phase (for example, credit card, bank transfer, or other electronic instruments).

5.2
The Company collects the amounts paid by the Guest in its capacity as an agent (mandatario) of the Property Owner. The sums collected consist of the following items:

a) Rental fee, due to the Property Owner, outside the scope of VAT pursuant to current legislation;

b) Fee for management and organization services provided by the Company as an agent, subject to VAT according to the applicable rate;

c) Final cleaning fees, where applicable, subject to VAT;

d) Commissions applied by online booking platforms (OTA) or other third-party service providers, subject to VAT, where applicable.

The Company issues a regular invoice to the Guest for the items under its jurisdiction and provides for the transfer to the Owner of the portion of the rental fee due to them.

6. Cancellation and modification policy
The cancellation and modification conditions of the booking are indicated during the booking phase and summarized in the confirmation communication sent to the customer. In case of cancellation beyond the established terms, the indicated penalties may be applied.

7. Right of withdrawal
Pursuant to art. 59, paragraph 1, lett. n) of Legislative Decree 206/2005 (Consumer Code), the right of withdrawal is excluded for contracts relating to the provision of accommodation services for tourist purposes, if the contract provides for a specific date or period of execution.

8. Customer obligations
The customer agrees to:
- use the property with diligence and in compliance with the rules communicated by the Company and/or reported in the description of the accommodation;
- respect the maximum number of guests allowed as indicated during the booking phase;
- ensure that the persons present in the property are exclusively those for whom documents have been submitted for the purposes of legal requirements;
- ensure the presence of at least one adult guest for the entire duration of the stay;
- observe the rules of behavior and good neighborliness, avoiding disturbing noises or behavior contrary to decorum;
- not introduce animals into the property without the prior written consent of the Company;
- not organize parties, events, or meetings without the prior written consent of the Company;
- not smoke inside the property, except where expressly permitted;
- not take photographs or videos for commercial purposes or public dissemination without the prior written consent of the Company;
- not make duplicates of the property keys;
- safeguard the keys of the property with care and, in case of loss, reimburse all costs necessary to restore security conditions, including, by way of example, the replacement of locks or access devices;
- be liable for any damage caused to the property, furnishings, or equipment, as well as for the theft or removal of goods belonging to the property (such as, by way of example, furniture, lamps, paintings, accessories);
- leave the property in decent condition; should the accommodation be returned in particularly dirty or non-compliant conditions, documented by the Company, the payment of an extra cost for extraordinary cleaning may be requested, which will be regularly invoiced.

9. Check-in, check-out, and stay
The methods and times for check-in and check-out are indicated in the booking confirmation or communicated separately before arrival. The customer is required to provide the data necessary for public safety requirements, according to current legislation.

10. Liability
The Company is not responsible for:
- service failures due to force majeure;
- interruptions of services not directly controllable (utilities, connections, etc.);
- loss or theft of personal belongings of the Guest, except in cases of willful misconduct or gross negligence.

11. Processing of personal data
The customer's personal data are processed in compliance with Regulation (EU) 2016/679 (GDPR), according to what is indicated in the Privacy Policy available on the Company's website.

12. Applicable law and jurisdiction
These General Conditions are governed by Italian law. For any dispute relating to the interpretation or execution of the same, the Court of Rome shall have exclusive jurisdiction, except as provided by consumer protection legislation.

13. Changes to the conditions
The Company reserves the right to modify these General Conditions at any time. The applicable conditions are those in force at the time of booking.

PRIVACY POLICY Pursuant to Art. 13 of Regulation (EU) 2016/679 (“GDPR”)

1. Data Controller
The Data Controller of personal data is: IDEALDOMUS SRL with registered office in Via Francesco de Sanctis 15, Rome, 00192 VAT no. 17552511002 Email: [email protected] PEC: [email protected] (hereinafter, the “Controller”).

2. Type of data processed
The Controller processes the following categories of personal data:
- personal details (name, surname);
- contact data (email, telephone number);
- data relating to the booking (stay dates, number of guests, booked property);
- any data necessary for the fulfillment of legal obligations (e.g., tax data);
- browsing data and website usage data (via cookies, as indicated in the Cookie Policy).
The Controller does not process special categories of personal data pursuant to Art. 9 of the GDPR.

3. Purposes of processing
Personal data are processed for the following purposes:
a) management of requests for information and bookings;
b) execution of the stay contract or the requested hospitality services;
c) fulfillment of legal, tax, and accounting obligations;
d) sending operational and organizational communications related to the stay;
e) protection of the Controller's rights in court;
f) subject to consent, sending promotional and commercial communications;
g) statistical analysis and improvement of the website (in aggregate and anonymous form, where possible).
The Controller provides management and hospitality services for properties for which it directly handles operations and does not carry out digital intermediation activities between sellers and users.

4. Legal basis for processing
The processing of personal data is based on the following legal grounds:
- Art. 6, par. 1, lett. b) GDPR – execution of a contract or pre-contractual measures;
- Art. 6, par. 1, lett. c) GDPR – fulfillment of legal obligations;
- Art. 6, par. 1, lett. f) GDPR – legitimate interest of the Controller;
- Art. 6, par. 1, lett. a) GDPR – consent of the data subject (for marketing purposes and non-technical cookies).

5. Processing methods
Data processing is carried out using electronic and/or paper tools, in compliance with the principles of lawfulness, fairness, transparency, and data minimization, adopting technical and organizational security measures adequate to prevent unauthorized access, loss, or destruction of data.

6. Recipients of personal data
Personal data may be communicated to:
- IT and technology service providers;
- booking engines and management software (e.g., Kross Booking);
- payment service providers;
- tax, accounting, and legal consultants;
- public authorities, in cases provided for by law.
These subjects operate, where applicable, as Data Processors pursuant to Art. 28 of the GDPR or as independent data controllers.

7. Data transfer to non-EU countries
Should some providers use servers located outside the European Union, the transfer of data will take place in compliance with Articles 44 and following of the GDPR, through the adoption of adequate safeguards, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

8. Data retention period
Personal data will be stored for the following periods:
- contractual and tax data: 10 years;
- data relating to bookings: for the time necessary for the execution of the contract and legal obligations;
- data processed for marketing purposes: until consent is withdrawn;
- browsing data: as indicated in the Cookie Policy.

9. Rights of the data subject
The data subject may exercise the rights provided for in Articles 15-22 of the GDPR at any time, including:
- right of access;
- rectification and updating;
- erasure (right to be forgotten);
- restriction of processing;
- opposition;
- data portability;
- withdrawal of consent (without affecting the lawfulness of the previous processing).
The data subject also has the right to lodge a complaint with the Authority for the protection of personal data (Garante).

10. Nature of data provision
The provision of data for contractual and legal purposes is necessary; failure to provide such data may result in the impossibility of providing the requested services. The provision of data for marketing purposes is optional.

11. Changes to this policy
The Controller reserves the right to update this Privacy Policy at any time. Changes will be published on the website and will take effect from the moment of publication.